This policy details how refunds are handled for tickets purchased on this site.
Generally, requests for refunds will not be accepted. As a non-profit entity, most funds that are received for an event will be used for the planning and execution of the event and are unlikely to be available once a purchase has been made.
Instead of asking for a refund, it will be better to pass the ticket to others that would like to go to the event.
How the Refund is Processed
In extreme need, and at the discretion of the event manager, a refund may be allowed. In such cases the refund will be processed in the following way:
- Refund requests must be made in writing or email with the bank details of where the refund will be paid into.
- An email will be sent to confirm the request was received.
- At the discretion of the National Director or Event Manager, the refund will be approved and paid into to the bank within two weeks of receiving the request.
- An email will be sent to either confirm the refund has been sent or why the request has not been accepted.